
Return Policy
Effective Date: February 6, 2025
1. Return Window
We accept returns within 30 days of receiving your order. Items must be unused, undamaged, and in their original packaging to be eligible for a return.
2. Return Process
To initiate a return, please contact us via email or phone. Once approved, you will receive instructions on how to return the product, including the return address and any necessary labels.
3. Non-Returnable Items
Certain items, such as custom or clearance products, may not be eligible for return. Please refer to individual product pages for details.
4. Refunds
Refunds will be issued to the original payment method once the returned items are received and inspected. Please allow 7-10 business days for processing.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival.
6. Damaged or Defective Items
If an item arrives damaged or defective, please notify us within 7 days of receiving the product. We will provide instructions for a return and offer a full refund or replacement.
7. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please initiate a return and place a new order.
8. Customer Support
For any questions regarding returns, please contact our customer support team:
- Email: contact@royalkeytech.com
- Phone: (843) 253-5150
- Address: 1100 Cool Breeze Crossing Dr, Cheraw, South Carolina